💛 Support

Need help with something on GlowCraft? You’re in the right place.

We’ve organized support into clear categories to help route your request to the right team quickly.

🚀 Open Support Page

🧭 Support Categories

🛠️ Support

General help, questions, or guidance from staff.

Ask Staff (quick questions or help)
General server assistance
Private support for sensitive issues

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🚨 Reports

Report issues affecting the server or other players.

Player reports (rule violations)
Bug reports (gameplay or system issues)

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📦 Requests

Submit a request for changes, actions, or services.

Claims (removals, moves, disputes)
Item replacement (Glow Items only)
Currency exchange
Prefix changes
Biome changes
Schematics
Partnerships
Feedback and suggestions

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⚖️ Appeals

Appeal a punishment or moderation action.

Ban appeals
Mute appeals

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📝 Before You Submit

Please include as much useful information as possible:

Your in-game username
A clear explanation of the issue
Relevant dates or times
Any important details that help us review your request

Note: File uploads are not supported on the form. If additional information or evidence is needed, our team will request it via email after reviewing your submission.

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⏱️ Response Times

Our team reviews requests as soon as possible, but response times may vary depending on staff availability and the type of issue.

Please do not submit multiple requests for the same issue unless asked to do so.

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💬 Need Quick Help?

You can also ask the community on Discord:

Join the GlowCraft Discord

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